Terms of Service

1. Services Provided

• Resume and Career Documents: Creation and optimization of resumes, cover letters, and other professional materials based on information you provide.
• Consulting: Personalized career advice, interview preparation, and branding strategies.
• Open-Source Intelligence (OSINT): Collection of publicly available information (e.g., from LinkedIn, X, or professional websites) to enhance your professional profile, with your consent.
• Delivery: Digital goods (e.g., resumes, documents) are delivered electronically via email, secure download links, or our online portal within the agreed timeline.

• The Services are not tailored to comply with industry-specific regulations such as the Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), or Gramm-Leach-Bliley Act (GLBA). If your use of the Services would implicate such laws, you may not use the Services.
• Use of the Services in jurisdictions where career consulting or resume services are restricted (e.g., due to data localization laws or licensing requirements) is at your own risk. You are responsible for ensuring compliance with local laws.

2. Client Responsibilities

• Provide Accurate Information: Submit complete, accurate, and up-to-date information for resume creation, profile optimization, or other Services. We are not liable for errors resulting from incorrect or incomplete data.
• Original Content: Ensure all submitted materials (e.g., resumes, work history) are original and do not infringe on third-party intellectual property rights.
• Review Deliverables: Notify us of errors or revision requests within 7 days of service delivery. Revisions beyond this period or scope may incur additional fees.
• Comply with Laws: Use the Services in compliance with all applicable local, national, and international laws, including data protection and employment regulations.
• Maintain Account Security: Safeguard your account credentials and notify us immediately of any unauthorized access.

3. Payments and Refunds

• Upfront Payment: Full payment is required before service delivery unless otherwise agreed in writing.
• Currency: All payments are processed in US dollars (USD). You are responsible for any currency conversion fees or fluctuations.
• Taxes: You are responsible for applicable taxes, including sales tax, value-added tax (VAT), or other transactional taxes, unless we explicitly state otherwise.
• Accurate Information: You agree to provide current, complete, and accurate payment and account information. You must promptly update this information to ensure uninterrupted service.
• Price Changes: We reserve the right to modify prices at any time. Existing orders will be honored at the agreed price.
• Order Restrictions: We may limit or cancel orders at our discretion, including those suspected to be placed by resellers, distributors, or for fraudulent purposes.

• General Policy: All sales are final, and no refunds will be issued except as outlined below or required by law.
• Non-Delivery: If we fail to deliver the agreed Services within the specified timeline due to our error, you may request a full refund.
• Unsatisfactory Service: If you are dissatisfied, you must notify us within 7 days of delivery to request revisions. If revisions do not resolve the issue and we determine the Service was not provided as agreed, we may offer a partial or full refund at our discretion.
• Consumer Protections: In jurisdictions with mandatory refund rights (e.g., EU’s 14-day cooling-off period for digital services, Australia’s consumer guarantees), we will comply with applicable laws. Contact us to exercise these rights.
• Chargebacks: Disputing a payment without contacting us first may result in account suspension and legal action.

4. Intellectual Property

• You retain ownership of original content you provide (e.g., resumes, work history).
• By submitting materials, you grant us a non-exclusive, worldwide, royalty-free license to use, modify, and reproduce them solely to provide the Services.

• We retain all rights to our proprietary templates, guides, methodologies, and other materials created or used in delivering the Services.
• You may not reproduce, redistribute, resell, or modify our materials for commercial purposes without express written permission.
• Deliverables (e.g., finalized resumes) are licensed to you for personal use only such as job applications.

• Any third-party content incorporated into deliverables (e.g., stock images, public data) is used in compliance with applicable licenses. You may not extract or reuse such content independently.

5. Confidentiality and Data Privacy

• Confidentiality: We treat your personal and professional information as confidential and use it solely to deliver the Services. We do not share your data with third parties without your consent, except as required by law or outlined in our Privacy Policy.
• Privacy Policy: Our data practices are governed by our Privacy Policy [insert link], incorporated by reference. It details how we collect, use, store, and protect your data in compliance with laws like GDPR, CCPA, PIPEDA, and Australia’s Privacy Act.
• Security: We implement reasonable security measures (e.g., encryption, access controls), but no system is 100% secure. You acknowledge this risk when using our Services.

6. Prohibited Activities

• Use the Services for any unlawful, fraudulent, or unauthorized purpose.
• Misrepresent your identity, credentials, or intentions.
• Submit false, misleading, or infringing content.
• Attempt to access, interfere with, or disrupt our systems, networks, or security measures (e.g., hacking, viruses, DDoS attacks).
• Systematically scrape, extract, or collect data from our Services without permission.
• Reverse engineer, decompile, or copy our software, templates, or proprietary materials.
• Use the Services to harass, defame, or harm others, including our employees or agents.
• Resell, sublicense, or commercialize our Services without authorization.
• Post reviews or feedback that are false, defamatory, or violate our review guidelines (see Section 7).
• Collect user data (e.g., emails, usernames) for unsolicited communications or unauthorized purposes.
• Overburden our systems with excessive requests, uploads, or automated tools (e.g., bots, spiders).

7. Guidelines for Reviews

• Reflect firsthand experience with our Services.
• Be truthful, accurate, and not misleading.
• Exclude offensive, abusive, discriminatory, or hateful language (e.g., based on race, gender, religion, or disability).
• Avoid references to illegal activities or unsubstantiated legal claims.
• Not be posted by competitors or their affiliates.
• Not be part of organized campaigns to manipulate ratings.

8. Third-Party Websites and Content

• Our Services may link to or incorporate third-party websites, content, or services (e.g., LinkedIn, job boards, analytics tools). We are not responsible for their accuracy, reliability, or practices.
• Accessing third-party websites or content is at your own risk. Review their terms and privacy policies before engaging.
• We do not endorse third-party products or services unless explicitly stated. Any transactions with third parties are between you and them.

9. Delivery of Digital Goods

• Method: Digital deliverables (e.g., resumes, documents) are provided via email, secure download links, or our online portal.
• Timeline: Delivery timelines are communicated at purchase or in our agreement. Typical delivery is within 3–7 business days, unless otherwise specified.
• Client Responsibility: You must provide a valid email address and ensure accessibility (e.g., check spam filters). We are not liable for delivery failures due to incorrect contact details or technical issues on your end.
• Redelivery: If delivery fails, we will attempt redelivery upon your request at no additional cost.

10. Term and Termination

• These Terms remain in effect while you use the Services or maintain an account with us.

• We may suspend or terminate your access, without notice or liability, for:
• Breach of these Terms (e.g., non-payment, prohibited activities).
• Fraudulent, abusive, or illegal behavior.
• Requests from law enforcement or regulatory authorities.
• Operational reasons (e.g., system security, business changes).
• Upon termination, your right to access the Services ceases, and we may delete your data, subject to our Privacy Policy and legal obligations.

• You may stop using the Services at any time by discontinuing access or contacting us to close your account.
• No refunds will be issued for unused Services unless required by law.

• You are prohibited from creating new accounts under false pretenses after termination.
• We may pursue legal remedies for violations, including civil, criminal, or injunctive actions.

11. Modifications and Interruptions

• Content Changes: We may modify, update, or remove Service content (e.g., features, pricing, templates) at our discretion without notice.
• Service Availability: We do not guarantee uninterrupted access. Interruptions may occur due to maintenance, technical issues, or force majeure events (e.g., natural disasters, cyberattacks).
• No Liability: We are not liable for losses or inconvenience caused by Service changes, interruptions, or discontinuance, except as required by law.

12. Disclaimer

• The accuracy, completeness, or reliability of Service content.
• Specific career outcomes (e.g., jobs, interviews).
• Uninterrupted or error-free access.
• Protection against all security threats (e.g., data breaches).

• Errors or omissions in deliverables caused by your input.
• Third-party content, websites, or services linked to our Services.
• Losses arising from your use or inability to use the Services.

13. Limitation of Liability

• We, our directors, employees, or agents are not liable for indirect, consequential, incidental, special, or punitive damages, including lost profits, opportunities, or data, arising from your use of the Services, even if advised of such damages.
• Our total liability for any claim, regardless of cause, is limited to the amount you paid us for the specific Service giving rise to the claim.
• We are not liable for:
• Career outcomes (e.g., failure to secure a job or interview).
• Errors due to inaccurate or incomplete Client information.
• Losses from unauthorized access to your data, provided we followed reasonable security practices.
• Interruptions or delays beyond our control.

14. Indemnification

• Your breach of these Terms.
• Your violation of applicable laws or third-party rights (e.g., intellectual property, privacy).
• Your submission of false, infringing, or harmful content.
• Your misuse of the Services or deliverables.

15. Governing Law and Dispute Resolution

• These Terms are governed by the laws of the State of Utah, USA, without regard to conflict of law principles, unless otherwise required by your jurisdiction (e.g., EU consumer laws).

• Informal Resolution: Before pursuing formal action, you agree to attempt resolution by contacting us at [insert email] and engaging in good-faith discussions for at least 30 days.
• Mediation: If unresolved, disputes will be submitted to mediation in Utah (or virtually), with costs shared equally unless otherwise agreed.
• Jurisdiction: Any legal action will be filed exclusively in state or federal courts in Salt Lake County, Utah, unless mandatory local laws (e.g., EU, Australia consumer protections) require otherwise.
• Class Action Waiver: You agree to resolve disputes individually, not as part of a class, collective, or representative action.
• Time Limit: Claims must be brought within one year of the issue arising, unless a longer period is required by law.

• For intellectual property or confidentiality breaches, we may seek immediate injunctive relief in any court.
• In jurisdictions with mandatory dispute mechanisms (e.g., EU’s ODR platform, Australia’s consumer tribunals), those processes apply.

16. Force Majeure

17. Severability

18. Entire Agreement

19. Modifications

20. Restricted Access and Sanctioned Regions

• Cuba
• Iran
• North Korea
• Syria
• Crimea, Donetsk, and Luhansk regions of Ukraine

21. Contact Us