Privacy Policy

Last Updated: April 16, 2025
Digital Resume Solutions LLC(“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal data when you use our website, services, and related products (collectively, the “Services”). By using our Services, you (“Client,” “you,” or “your”) consent to the practices described in this policy. This policy is designed to comply with global privacy regulations, including but not limited to the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Australia’s Privacy Act, and other applicable laws.

1. Information We Collect

We collect the following categories of information:
a. Primary Data (User-Provided Information)
  • Personal Information: Includes your name, email address, phone number, resume details, work history, educational background, and any other information you voluntarily submit when using our Services.
  • Sensitive Personal Information: May include data such as racial or ethnic origins, religious beliefs, or other sensitive details you choose to include in your resume or career documents, only if relevant to the Services requested.
  • Payment Information: Credit card details or other payment information collected and processed securely through third-party payment processors (e.g., Stripe, PayPal). We do not store your complete payment card information.
  • Open-Source Intelligence (OSINT): As part of our personal branding research services, we may collect publicly available information about you from sources such as social media platforms (e.g., LinkedIn, X), professional networking sites, and other publicly accessible websites. This information is gathered solely to provide a comprehensive understanding of your online presence and optimize your professional profile.
b. Secondary Data (Automatically Collected Information)
  • Usage Data: Information about how you interact with our Services, including your IP address, browser type, operating system, device information, access times, and pages viewed.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience. These tools help us analyze usage patterns and personalize content.
  • Analytics Data: Aggregated data collected via tools like Google Analytics to understand Service performance and user behavior.

2. How We Use Your Information

We use your information for the following purposes:
  • To Provide Services: To create, optimize, and deliver resumes, career documents, and career consulting services tailored to your needs.
  • To Process Payments: To facilitate secure transactions and manage your account.
  • To Communicate: To respond to inquiries, provide updates, send service-related notices, and, with your consent, deliver marketing communications.
  • To Improve Services: To analyze usage data, troubleshoot issues, and enhance the functionality and user experience of our Services.
  • To Personalize Content: To tailor content and recommendations based on your preferences and interactions.
  • To Ensure Security: To detect and prevent fraud, unauthorized access, or other illegal activities.
  • To Comply with Legal Obligations: To meet requirements under applicable laws, regulations, or legal processes worldwide.
Legal Bases for Processing (GDPR Compliance)
  • Contract Performance: To fulfill our obligations under our agreement with you (e.g., delivering resume services).
  • Consent: Where you have explicitly agreed to certain processing (e.g., marketing emails or OSINT collection).
  • Legitimate Interests: For activities like improving Services, ensuring security, or preventing fraud, provided these do not override your rights.
  • Legal Obligation: To comply with laws, such as tax or data protection regulations.

3. Data Sharing and Disclosure

We may share your information in the following circumstances:
  • Third-Party Service Providers: We engage trusted providers to assist with payment processing, data storage, cloud hosting, email communications, analytics, and customer support. These providers are contractually bound to protect your data and comply with applicable privacy laws (e.g., GDPR, CCPA). Examples include AWS (data storage), Stripe (payments), and Mailchimp (email services).
  • Legal Requirements: We may disclose your data to comply with legal obligations, such as responding to subpoenas, court orders, or requests from regulatory authorities.
  • Business Transfers: In the event of a merger, acquisition, bankruptcy, or sale of assets, your data may be transferred to the acquiring entity, with assurances of continued protection.
  • With Your Consent: We may share data for other purposes if you provide explicit consent.
No Sale of Data: We do not sell, rent, or share your personal information with third parties for marketing purposes without your consent.

4. International Data Transfers

As a global business, your data may be processed or stored in countries outside your jurisdiction, including the United States, EU, Canada, or Australia. We ensure compliance with international data transfer requirements:
  • GDPR (EU/EEA Residents): Data transfers outside the EU/EEA are protected by Standard Contractual Clauses (SCCs), adequacy decisions, or other safeguards.
  • Other Jurisdictions: We comply with local laws (e.g., PIPEDA in Canada, Privacy Act in Australia) and implement safeguards like encryption and contractual protections.

5. Data Security

We implement industry-standard security measures to protect your data, including:
  • Encryption: Data is encrypted in transit (TLS/SSL) and at rest where feasible.
  • Access Controls: Strict access restrictions to personal data, limited to authorized personnel.
  • Regular Audits: Ongoing security assessments to identify and mitigate risks.
  • Secure Payment Processing: Payment data is handled by PCI DSS-compliant third-party processors.
Despite these measures, no system is 100% secure. In the event of a data breach, we will notify affected users and relevant authorities as required by law (e.g., GDPR’s 72-hour notification rule).

6. Data Retention

We retain your personal information only as long as necessary to:
  • Provide the Services you requested.
  • Comply with legal obligations (e.g., tax or accounting laws).
  • Resolve disputes or enforce agreements.
Retention Periods:
  • Client data (e.g., resumes, contact details, OSINT): Retained for 3 years after your last interaction with us, unless you request deletion or legal requirements mandate otherwise.
  • Payment data: Retained only as long as required by our payment processors and applicable laws.
After retention periods expire, data is securely deleted or anonymized.

7. Your Rights

You have the following rights, subject to applicable laws and limitations:
a. General Rights (Global)
  • Access: Request details about the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your data, unless we are required to retain it by law.
  • Objection: Object to certain processing activities (e.g., marketing or profiling).
  • Restriction: Request restriction of processing in specific cases (e.g., while disputes are resolved).
  • Data Portability: Receive your data in a structured, commonly used, machine-readable format.
  • Withdraw Consent: Withdraw consent at any time, without affecting prior processing.
b. California Residents (CCPA/CPRA)
  • Right to Know: Request details about the categories, sources, and purposes of personal information we collect.
  • Right to Delete: Request deletion of your personal information, subject to exceptions.
  • Right to Opt-Out: Opt-out of the sale or sharing of personal information (not applicable, as we do not sell data).
  • Right to Limit: Limit the use of sensitive personal information.
  • Non-Discrimination: We will not discriminate against you for exercising your rights.
c. EU/EEA Residents (GDPR)
  • All general rights listed above.
  • Right to Lodge a Complaint: Contact a supervisory authority (e.g., your local Data Protection Authority) if you believe we’ve violated GDPR.
  • Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing (we do not engage in such practices).
d. Canada Residents (PIPEDA)
  • Access and correct personal information.
  • Withdraw consent for non-essential processing.
  • File complaints with the Office of the Privacy Commissioner of Canada.
e. Australia Residents (Privacy Act)
  • Access and correct personal information.
  • Request anonymity or pseudonymity where feasible.
  • Complain to the Office of the Australian Information Commissioner.
How to Exercise Your Rights
Submit requests via email to [insert contact email] or through our website’s privacy portal [insert URL if applicable]. We will verify your identity and respond within the legally required timeframe (e.g., 30 days for GDPR, 45 days for CCPA). No fee is charged unless requests are excessive or unfounded.

8. Cookies and Tracking Technologies

We use cookies and similar technologies for:
  • Essential Purposes: Ensuring website functionality (e.g., session management).
  • Performance: Analyzing usage via tools like Google Analytics.
  • Personalization: Tailoring content to your preferences.
  • Marketing: Delivering targeted ads with your consent.
Cookie Management:
  • You can control cookies via browser settings or our cookie consent tool [insert link if applicable].
  • Disabling cookies may limit Service functionality.
  • For details, see our Cookie Policy [insert link or expand if separate policy exists].
Do Not Track: We honor Do Not Track signals where required (e.g., under CCPA).

9. Third-Party Links

Our Services may link to third-party websites (e.g., LinkedIn, job boards). We are not responsible for their privacy practices. Review their policies before sharing data.

10. Children’s Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect data from children. If we discover such data, we will delete it promptly and comply with laws like COPPA (U.S.) or GDPR-K (EU).

11. Automated Decision-Making and Profiling

We do not use automated decision-making or profiling that produces legal or significant effects on you. Any analytics or OSINT collection is manual or supervised and used solely to enhance your Services.

12. Changes to This Privacy Policy

We may update this policy to reflect legal, operational, or business changes. Updates will be posted on this page with a revised “Last Updated” date. For significant changes, we will notify you via email or a website notice, as required by law (e.g., GDPR, PIPEDA). Review this policy periodically.

13. Contact Us

For questions, concerns, or to exercise your rights, contact us at:
Email: policy@digitalresumesolutions.org
Website: https://digitalresumesolutions.org
If you are not satisfied with our response, you may contact your local data protection authority (e.g., ICO in the UK, CNIL in France, OPC in Canada).

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